Contact information
Little Puggles is an Australian-owned premium baby nappy and wipes brand launching August 2026, part of a Bendigo family business, and a brand of Australian First Aid Distributions Pty Ltd. We are a small team and a real person reads every message. If you need to reach us about an order, a return or a general enquiry, the details below are the quickest way to get in touch.
Business details
Australian First Aid Distributions Pty Ltd (ACN 153 377 185, ABN 54 153 377 185), the operator of Little Puggles.
Address
205 Murphy Street, East Bendigo VIC 3550
Phone
Business hours
Monday to Friday, 9am to 5pm Melbourne time. We are closed on weekends and public holidays.
How we fulfil your order
We despatch online orders from our Sydney fulfilment centre and deliver Australia-wide by carrier. Local pickup from our Bendigo warehouse is available at checkout where we offer it. We do not have a retail counter, so pickup is by arrangement rather than a shopfront. Delivery times, charges and options are set out in our Shipping Policy.
How to reach us
For help with a new or existing order, email hello@littlepuggles.com.au or call us on 03 5443 2239 during business hours. Please include your order number if you have one. We reply within one business day.
For a return or a refund, please read our Refund Policy first, then contact us using the same details. For a subscription change, our Purchase options cancellation policy explains what you can do from your account and what to send us.
For all other general enquiries, including sizing and product questions, email or phone us and we will get back to you within one business day. Our FAQ answers many of the questions we are asked most often.
Privacy, editorial and partnership enquiries
For a privacy question, an access or correction request, or a privacy complaint, email hello@littlepuggles.com.au. Our Privacy Policy explains how we handle your personal information and how we deal with a complaint.
If you spot an error in one of our articles, email hello@littlepuggles.com.au and we will acknowledge it within one business day.
For media, brand partnership or hospital programme enquiries, email hello@littlepuggles.com.au.
You can also read our Shipping Policy, Refund Policy, Privacy Policy and Terms of service.